Return & Refund Policy

Last Updated: April 17, 2025

1. Introduction

Thank you for using TrafLink services. This Return & Refund Policy outlines the terms applicable to any purchases you make through our platform.

By making a purchase you acknowledge that:

  • You have read and understood this policy
  • You agree to the refund eligibility criteria
  • Digital services may have different refund conditions

2. Eligibility for Refunds

Qualifying Circumstances

We offer refunds under these conditions:

  • Service not delivered as described due to our error
  • Technical issues preventing service delivery
  • Duplicate or accidental charges
  • If your product is already submitted to all the platforms.

Refund Amounts

Refunds may be:

  • Full refund for undelivered services
  • Partial refund based on work completed
  • Prorated for unused portions of subscriptions

3. Refund Period

Standard Refund Window

  • Subscription plans: 14 days from purchase
  • One-time services: 7 days from purchase
  • Custom work: Before project commencement

Exceptions

  • Enterprise plans may have custom terms
  • Special promotions may have different periods
  • Fraudulent transactions not eligible

4. Non-Refundable Cases

Refunds will not be granted in these situations:

  • Change of mind after purchase
  • Issues caused by third-party services/tools
  • Failure to meet your expectations if service was delivered as described
  • Services already completed before refund request
  • Violation of our Terms of Service

5. Refund Process

How to Request

  1. Contact support at support@traflink.com
  2. Include your order ID and payment receipt
  3. Provide detailed reason for refund request
  4. Submit any supporting evidence

Processing Timeline

  • Initial response within 2 business days
  • Review completed within 5 business days
  • Approved refunds processed within 7-10 business days
  • Refunds appear in 3-15 days depending on payment method

6. Subscription Cancellations

Cancellation Policy

  • Cancel anytime through your account dashboard
  • No cancellation fees
  • Service continues until end of billing period
  • Auto-renewal disabled immediately

Subscription Refunds

  • Annual plans: Prorated refund for unused months
  • Monthly plans: No refunds after 14 days
  • Trial periods: Full refund if canceled during trial

7. Contact Us

For refund requests or questions:

Email: support@traflink.com